Terms and Conditions km77 — Complete Platform User Guide

These Terms and Conditions apply to all users of the km77 platform, including website visitors, registered players, and those using the km77 mobile app. By accessing or using any part of our platform, you agree to be bound by these Terms and Conditions.

If you disagree with any part of these terms, you are not permitted to use km77's services. Continued use following any amendment to the terms is considered acceptance of the revised terms.

Km77 reserves the right to update or amend these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on our official website. Players are responsible for reviewing the terms periodically.

To register and use km77's services, you must meet all of the following eligibility criteria:

• Must be at least 18 years old at the time of registration
• Not be subject to any local legal restrictions that prohibit participation in online gaming
• Register under your own name and not on behalf of any third party
• Possess full legal capacity to enter into binding agreements
• Not an employee, contractor, agent, or immediate family member of any km77 staff

All players are required to complete the Know Your Customer (KYC) process before making deposits, claiming bonuses, or withdrawing wins. The KYC process at km77 includes:

3.1 Required Documents

• Valid Malaysian identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement issued within the last 3 months)
• Proof of ownership of the payment method used for the deposit

3.2 One Account Policy

Each user is only permitted to hold one (1) active account only. Multiple accounts, whether using the same or different information, are strictly prohibited. km77 reserves the right to merge, suspend, or terminate all related accounts and confiscate any funds held within them if this violation is detected.

3.3 Accuracy of Information

All information provided during registration and the KYC process must be accurate, complete, and up to date. Providing false or misleading information is a violation of these terms and may result in immediate account termination.

Km77 accepts deposits via a variety of supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency. All payment methods used must be registered in your own name.

• Minimum deposit starts from RM10 depending on the selected payment method
• Km77 does not charge any processing fees for deposits
• Deposited funds are credited to the account automatically upon payment confirmation
• Km77 reserves the right to decline or cancel any deposit suspected of being related to fraud
• Deposits from third-party accounts are not permitted and will be returned (minus any processing fees where applicable)

Km77 is committed to processing all valid withdrawal requests promptly and efficiently. The following terms apply to withdrawals:

5.1 Withdrawal Conditions

• The account must have completed the full KYC process before the first withdrawal is processed
• Withdrawals are only processed to the same payment method used for the deposit or a verified method
• Minimum and maximum withdrawal limits vary by selected payment method
• Wins from bonuses are subject to wagering requirements before they can be withdrawn

5.2 Processing Time

Standard withdrawal requests are processed within 5 to 60 minutes for DuitNow and e-wallet methods. For bank transfers (FPX), processing time is between 1 and 3 business days depending on the bank's operating hours.

5.3 Security Review

For withdrawal amounts exceeding certain limits, km77 reserves the right to conduct additional security checks before approving the request. This process is typically completed within less than one hour on business days.

Km77 offers a wide range of bonuses and promotions to players. All offers are subject to specific terms that must be met before any related withdrawal can be made.

• Each bonus carries a different wagering requirement — please review the specific promotion terms before accepting any bonus
• Bonuses may only be claimed once per promotion unless stated otherwise
• Km77 reserves the right to cancel bonuses if there is evidence of abuse or fraud
• Unused bonuses will expire automatically once their validity period ends
• Players are not permitted to collude with other players to exploit bonus offers

All games offered on the km77 platform have their own rules that must be followed. In general, the following rules apply to all games:

• Completed game results are final and cannot be disputed unless a proven technical error occurred
• In the event of a technical disruption during a game, km77 reserves the right to void the round in question and refund the wager
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited
• Any attempt to exploit bugs or vulnerabilities in the gaming system must be reported to km77 and must not be exploited
• The return-to-player (RTP) rate for each game is independently audited and this information is made available to players

Players are fully responsible for the security of their km77 account. This includes:

• Keep your password confidential and do not share your login details with anyone
• Use a strong and unique password for your km77 account
• Enable two-factor authentication (2FA) for added protection
• Ensure that the device used to access km77 is free from malware
• Report to km77 immediately if you suspect unauthorised access to your account

Km77 will not be liable for any losses arising from unauthorized use of your account due to your own negligence in safeguarding your login credentials.

Km77 is committed to protecting the privacy of our players. All personal data is collected, processed, and stored in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Data we collect is used solely for account management, payment processing, fraud prevention, and service improvement. km77 will not sell or share players' personal data with third parties without your consent, except as required by law.

For more information on how we manage your personal data, please refer to Privacy Policy in full.

Km77 takes our social responsibility seriously. We provide a range of tools to help players maintain control over their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from within your account
• Loss Limit: Cap the maximum amount you can lose within a set period
• Play Time Limit: Set session time reminders or limits for your gaming sessions
• Self-Exclusion: Take a temporary break from the platform for a duration of your choice
• Self-Exclusion: Request permanent self-exclusion from the platform if needed

For more information and resources on responsible gaming, please visit the Responsible Gaming our page.

Km77 reserves the right to suspend, restrict, or terminate any account at any time if there is reasonable cause, including but not limited to:

• Violation of any terms in this document
• Suspected fraud, money laundering, or other illegal activity
• Providing false information during registration or KYC
• Multiple account registrations by a single individual
• Bonus abuse or exploitation of the promotions system
• Threats or inappropriate behaviour directed at km77 staff

To the extent permitted by applicable law, km77 shall not be liable for:

• Any direct or indirect losses arising from the use of the km77 platform
• Service disruptions caused by factors beyond our control, including third-party infrastructure failures
• Game results disputed more than 30 days after the date of the game in question
• Losses resulting from unauthorised account access due to player negligence

Km77's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 12 months preceding the claim.

Km77 reserves the right to modify these Terms and Conditions at any time. Significant amendments will be communicated to players via registered email or in-platform notifications. Continued use of the platform after amendments take effect constitutes acceptance of the revised terms.

Players are advised to review this page regularly for any updates. The date of the latest update is always displayed at the top of this page.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the km77 support team via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the website
• Email: [email protected] (not a clickable link — please copy this address into your email client)
• FAQ Page: Visit FAQ page for answers to frequently asked questions

The km77 customer support team is available to assist you in both Malay and English. Typical response times are under 30 minutes for live chat and within 24 hours for email enquiries.